Purchasing Information - Online Store

Please read the information below to ensure your on-line purchase is hassle-free and you understand your options.


Details of Delivery and Conditions of Purchase

Goods are only available for purchase for Australian Residents. All prices are shown in Australian dollars.


Shipping Charges


Different shipping charges apply to each product available for purchase on-line and are quoted  in the "Shipping" drop-down box selected when ordering each product. The shipping amount is shown in the Shopping Cart total when ordering.  These shipping charges only apply to the white areas on the map below and if additional shipping is incurred due to the delivery address being outside the white zone, the customer will be notified by email of the additional cost prior to the order being processed.


Delivery Time

All products are guaranteed to be shipped to you within four (4) weeks from the time of order.  In most cases turn-around for a stock product is two (2) working days and for a custom-made product is two (2) weeks plus shipping delivery times.


Refunds

Please choose carefully as we do not refund if you simply change your mind or make a wrong decision.  Claims of manufacturing faults or delivery of an incorrect item will be honoured if a claim is lodged within seven (7) days of delivery.  Goods must be unused and in new condition.  Sorry we do not refund shipping charges on delivery or return of goods.


Cancellations

Should you wish to cancel your order, you must notify us immediately. Once orders are shipped or manufactured there will be NO cancellations accepted. 


Warranties

Sunset Canvas backs our workmanship and products 100%.  We don't offer guarantees with all the fine print, our promise to you is simple, if you have any problems with any of our products, we always work with our clients until the required result is achieved.


Goods Damaged or Lost in Transit

Sunset Canvas takes all care with the packaging and dispatch of your order, however we are not responsible for loss or damage during transit.  Goods are tracked through the freight company, so if you have not received your goods in a reasonable                                 timeframe please contact us and we will assist in the tracking of the item. 


Secure On-Line Credit Card Transations

We use a secure server to ensure that your details are not intercepted while being transmitted across the internet. Your details are in a secure environment immediately you initiate your order. Once the order is on our server, it is protected from any external viewing or downloading. When your order is processed, your credit card details are erased and not retained in our data base systems.